Terms and conditions
These general terms and conditions apply to your purchases on, and your use of, the website www.safira.com. The terms and conditions constitute an agreement between you and SAFIRA, Safira Group AB, company id 556888-6617. By making a purchase on, and using this website, you agree to the following terms. We, therefore, ask you to read the terms and conditions carefully prior to using our site.
Once we have received an order from you, we will send an electronic confirmation/invoice to your email address as a confirmation of your purchase. It is therefore important that you enter the correct e-mail address when placing an order. We recommend that you save the confirmation as a reference for any future contact with our customer service. The confirmation also serves as your receipt of the purchase.
Shipment and delivery
SAFIRA handles and delivers your order as soon as possible. SAFIRA cannot be held liable for deliveries that go over the specified delivery times for the selected delivery method. The specified delivery times cannot be shortened by contacting our customer service. We always do our utmost to keep delivery times as short as possible. Your order is processed immediately after it has been received in our system. NOTE: Customs and VAT are not included outside the EU.
Can SAFIRA send my orders in one delivery?
We handle and deliver a large number of orders. All orders are processed separately by order number and can therefore not be combined. At SAFIRA, we kindly ask for your understanding as we are unable to search through orders to combine them in one delivery.
To shop with SAFIRA on credit, you must be 18 years of age or have permission from a parental guardian.
The shipment and your responsibility
If you wish to check the status of your shipment, please contact us at firstname.lastname@example.org and respond to the questions for us to assist you. As the customer, you are responsible to ensure that the address and user data provided are correct. SAFIRA is not responsible for situations where the shipment has been returned to SAFIRA due to incorrect information being provided. In these cases, we will contact you for reimbursement of the additional shipping costs incurred.
Our products are manufactured to meet SAFIRA's high-quality standards. All products have a 1-year warranty from date of purchase. After this warranty period, all repairs are subject to a service charge. When an object is returned within the warranty period, it will be repaired or exchanged for a new product by SAFIRA, at no extra cost. Repair or exchange will be made within a reasonable time after the object has been returned. If your object has a defect that falls within the scope of the warranty, please contact our customer service by email on email@example.com. For faster handling, you may include the following information:
- Order number
- Images of the object and its damage, taken from different distances as this will facilitate the return process in the assessment stage.
SAFIRA assures the customer that the object has appropriate qualities for usability, reliability, and durability. The SAFIRA Guarantee does not cover:
- Defects and damage as a result of loss, theft, fire, water or natural disaster (contact with water should be avoided).
- Faults or damage caused by improper use, negligence (chock, indents, crushing, wear, scratches etc.) or accidents.
- Faults or damage caused by unauthorized repair or modification by a third party without the consent of SAFIRA.
- Aesthetic changes, defects and damage due to normal wear and tear (e.g. minor scratches, discolouration of the material etc.)
If you have questions regarding the guarantee, please contact our customer support at firstname.lastname@example.org.
Should you fail to pick up the shipment at the service point within the specified time, we will charge you for costs relating to returning the parcel to us, administrative costs involved and costs for new shipping. The fee for uncollected shipment is 35€ plus charges for the new shipment. An invoice with the original order amount plus the above-mentioned charges will be sent from SAFIRA on the day an uncollected shipment is registered. Please note that the deadline for legal cancellation rights according to consumer laws by then have lapsed and you will be legally required to pay the invoice. Once we have registered your payment, your order will be shipped within 1-6 business days.
Exchanges and returns
SAFIRA offers 30 days' full refund. Please note: engraved products can not be returned. Full refund applies only if the product has not been used and its conditions are like new. You have the right to exchange your product for another at the same price, at a lower price, or to get your money back. In cases where the product has been used, SAFIRA is entitled to establish a deduction amount for the decline in value, or to deny the return. The right of cancellation does not apply to sales products. When making a return, you are also liable to inform Klarna about this to avoid any payment reminder fees. SAFIRA is not responsible for any late payment fees.
Hygiene products & Sealed bags
Products with sealed bags can not have broken seals when returned. In case of broken seals, no repayment or replacement rights apply. (earrings are an example of sealed products) If your return gets denied the product will be sent back to you, freight costs will be charged.
If you wish to exchange your product, simply make a new order on the website of what you prefer instead.
Fair use of the return policy
If there are reasonable motives to suspect that a customer is abusing the return policy in an unsustainable way, SAFIRA has the right to cancel ongoing orders and/or pause the customer from future purchases. Please note that the policy only applies to cases where the behaviour is systematic and can thus not be applied to random or individual cases. Example of these cases would be resale of products ordered, unsustainable and excessive buying behaviour or fraud.
SAFIRA reserves the right to cancel an order, without further notice. SAFIRA reserves the right for any image or text errors on the website, such as errors in description, technical specifications, prices and price adjustments. In case of incorrect price for a product you have ordered, we strive to notify you and wait for your approval of a corrected price before continuing the processing of the order.
SAFIRA shall be relieved from damages and other penalties if the performance of the agreement is hindered, obstructed or delayed by any circumstance beyond our control. A relieved circumstance could be government intervention, new/amended legislation, failing to obtain permissions, war, fire, flood, labour market disruption, prohibition, restriction, sabotage, unfavourable transport or weather conditions or non-deliveries from subcontractors, and any criminal activity to which the company is exposed, and which affects its operations.
The best way to get in contact with us is by e-mail: email@example.com.
Safira Group AB
All prices includes VAT.