Terms and conditions
These general terms and conditions apply to your purchases on, and your use of, the website www.safira.com. The terms and conditions constitute an agreement between you and SAFIRA, Safira Group AB, company id 556888-6617. By making a purchase on and using this website, you agree to the following terms. We, therefore, ask you to read the terms and conditions carefully before using our site.
Once we have received an order from you, we will send an electronic confirmation/invoice to your email address as a confirmation of your purchase. It is, therefore, important that you enter the correct e-mail address when placing an order. We recommend that you save the confirmation as a reference for future contact with our customer service. The confirmation also serves as your receipt of the purchase.
Shipment and delivery
SAFIRA handles and delivers your order as soon as possible. SAFIRA cannot be held liable for deliveries that exceed the specified delivery times for the selected delivery method. The specified delivery times cannot be shortened by contacting our customer service. We always do our utmost to keep delivery times as short as possible. Your order is processed immediately after it has been received in our system. NOTE: Customs and VAT are not included outside the EU.
Can SAFIRA send my orders in one delivery?
We handle and deliver a large number of orders. All orders are processed separately by order number and can not be combined. At SAFIRA, we kindly ask for your understanding as we cannot search through orders to combine them in one delivery.
To shop with SAFIRA on credit, you must be 18 years of age or have permission from a parental guardian.
The shipment and your responsibility
If you wish to check the status of your shipment, don't hesitate to contact us at email@example.com and respond to the questions so we can assist you. As the customer, you are responsible for ensuring that the address and user data provided are correct. SAFIRA is not responsible for situations where the shipment has been returned to SAFIRA due to incorrect information being provided. In these cases, we will contact you for reimbursement of the additional shipping costs incurred.
Our products are manufactured to meet SAFIRA's high-quality standards. All products have a 1-year warranty from the date of purchase. After this warranty period, all repairs are subject to a service charge. When an object is returned within the warranty period, it will be repaired or exchanged for a new product by SAFIRA at no extra cost. Repair or exchange will be made within a reasonable time after the object has been returned. If your object has a defect that falls within the scope of the warranty, please contact our customer service by email on firstname.lastname@example.org. For faster handling, you may include the following information:
Images of the object and its damage, taken from different distances as this will facilitate the return process in the assessment stage.
SAFIRA assures the customer that the object has appropriate qualities for usability, reliability, and durability. The SAFIRA Guarantee does not cover the following:
Defects and damage as a result of loss, theft, fire, water or natural disaster (contact with water should be avoided).
Faults or damage caused by improper use, negligence (chock, indents, crushing, wear, scratches etc.) or accidents.
Faults or damage caused by unauthorized repair or modification by a third party without the consent of SAFIRA.
Aesthetic changes, defects and damage due to normal wear and tear (e.g. minor scratches, discolouration of the material etc.)
If you have questions regarding the guarantee, don't hesitate to contact our customer support at email@example.com.
Should you fail to pick up the shipment at the service point within the specified time, we will charge you for costs relating to returning the parcel to us, the administrative costs involved and costs for the new shipping. The fee for an uncollected shipment is 35€ plus charges for the new shipment. An invoice with the original order amount plus the above-mentioned charges will be sent from SAFIRA on the day an uncollected shipment is registered. Please note that the deadline for legal cancellation rights according to consumer laws by then has lapsed, and you will be legally required to pay the invoice. Once we have registered your payment, your order will be shipped within 1-6 business days.
Exchanges and returns
SAFIRA offers 14 days full refund. A return processing fee of €6.90 will be applied to all returns and deducted from your refund. Please note: Engraved products can not be returned. A full refund applies only if the product has not been used and its conditions are new. You have the right to exchange your product for another at the same price, at a lower price, or to get your money back. In cases where the product has been used, SAFIRA is entitled to establish a deduction amount for the decline in value or to deny the return. The right of cancellation does not apply to sales products. When making a return, you are also liable to inform Klarna about this to avoid any payment reminder fees. SAFIRA is not responsible for any late payment fees.
Terms and conditions for Buy 3 Pay for 2 offer
This applies to returns and refunds for purchases made with the Buy 3 products Pay for 2 offer: The free product is always the one with the lowest price. If you return the free product, no refund will be issued as we never charged you for this product. If, instead, you return a product you paid for but choose to keep the free product, we will charge you for the free product. This means that we will only refund you the price difference between the free product and the product you have returned to us.
Hygiene products & Sealed bags
Products with sealed bags can not have broken seals when returned. In case of broken seals, no repayment or replacement rights apply. (earrings are an example of sealed products) If your return gets denied, the product will be sent back to you, and freight costs will be charged.
How do you send my order?
Depending on where you are spreading your magic in the world, you will be able to choose between different options for delivery. We use partners like DHL, UPS and others.
How much is the shipping fee?
The cost of your delivery depends on which shipping option you choose. You will see all our shipping options in the checkout process. NOTE: Customs and VAT may apply outside the EU. (Customs fee is approx. 2% for orders over £150)
If you are not 100% satisfied, neither are we. How do I make a return?
This is what you do if you want to make a return;
Fill out the return form and attach it inside the package, along with the products you wish to return.
Peel off and attach the return label to the outside of the package.
Simply post the package in the nearest mailbox. NOTE not at a postal office or a service point.
A return processing fee of 6,90€ will be applied to all returns and deducted from your refund.
Please note - if the products you wish to return exceed a value of €200, please contact our customer support to get another return label. Engraved products can not be returned.
Outside the EU? Please email us at firstname.lastname@example.org
I've returned the package; what's next?
Usually, the return shipping time is 3 working days. If you have trouble understanding the instructions, please reach out to our mail, and one of our staff will answer your question as soon as possible.
If you wish to exchange your product, simply make a new order on the website of what you prefer instead. A refund will be made to the original account for the products you return. You can place a new order at any time if you wish to receive other products. The products should be in the same condition as when you received them. Products can only be returned within 14 days of receiving them. (Read full terms here)
Fair use of the return policy
If there are reasonable motives to suspect that a customer is abusing the return policy in an unsustainable way, SAFIRA has the right to cancel ongoing orders and/or pause the customer from future purchases. Please note that the policy only applies to cases where the behaviour is systematic and can thus not be applied to random or individual cases. Examples of these cases would be the resale of products ordered, unsustainable and excessive buying behaviour or fraud.
SAFIRA reserves the right to cancel an order without further notice. SAFIRA reserves the right for any image or text errors on the website, such as errors in description, technical specifications, prices and price adjustments. In case of an incorrect price for a product you have ordered, we strive to notify you and wait for your approval of a corrected price before continuing the processing of the order.
SAFIRA shall be relieved from damages and other penalties if the performance of the agreement is hindered, obstructed or delayed by any circumstance beyond our control. A relieved circumstance could be government intervention, new/amended legislation, failing to obtain permissions, war, fire, flood, labour market disruption, prohibition, restriction, sabotage, unfavourable transport or weather conditions or non-deliveries from subcontractors, and any criminal activity to which the company is exposed, and which affects its operations.
The best way to contact us is by e-mail: email@example.com.
Safira Group AB556888-6617, Sweden
All prices include VAT.